1 2 3 4 5 6 Previous Next 58 Replies Latest reply: Nov 12, 2012 10:36 AM by B33 Go to original post RSS
      • 30. Re: Invalid ID or password - only from phone
        Ann154

        A few of the Community Leaders including myself have come across many questions and errors since the switch to the Jive platform.

         

        Some of those questions and errors have been fixed. Others are a work in progress.

         

        It was pretty easy to add your issue to the list.

        • 31. Re: Invalid ID or password - only from phone
          SallyC

          The day after you posted this, Ann, I got a call from Verizon support. I thought it was because of what you did but it turned out to be related to an earlier support request I had filed online.   Talked with a couple of folks for about 45 minutes who were very nice, but this was not really in their area of expertise.  Once it was determined that my phone was fine and I could log into My Verizon Account fine, they really were out of ideas.

           

          Fyi, there's another thread with others discussing log in problems over here.  The problems are related to using either My Verizon login name or your Community login name, which I also have issues with.  I don't know if they have issues with also logging into the mobile version of the Community site.

           

          So apparently there are multiple problems affecting a variety of folks.  Hopefully it will get straightened out soon.

          • 32. Re: Invalid ID or password - only from phone
            Ann154

            SallyC, I did get a reply back from the Community Manager.  They are going to look into this sign-in issue.  Hopefully soon it can be fixed.  Patience has been key to get past what frustrations i have come across myself.

            • 33. Re: Invalid ID or password - only from phone
              ChaunceyM_VZW

              Hello SallyC,

               

              This is quite a conundrum that we have going on here. I'm hoping that I can shed a little light on your situation.  Before replying, I decided to visit our website via my phone. I was able to change to the "Full Website" view, select the Community Member Profile option, sign into my account and visit our Forums. Since it appears that these steps are not working for you, I would like to speak with you. Please send me a Direct Message, include a contact number and the best time to call. I look forward to speaking with you. Have a great day!

               

              ChaunceyM_VZWSupport

               

              Follow us on Twitter @VZWSupport

              • 34. Re: Invalid ID or password - only from phone
                SallyC

                As an update, I talked with Chauncey from VZW and he's also determined it's not my phone but the mobile version of the forum website.  He gets the same error when trying to log in using the jive-mobile.com URL I posted here.  So he's escalated to the team in charge of that and hopefully we'll get a resolution soon.   

                 

                This problem does not occur if I try to log into the full version of the site, only the mobile version.

                 

                Thanks, Chauncey.

                • 35. Re: Invalid ID or password - only from phone
                  breezex

                  Did this ever get resolved?  I'm having the same problem on my Galaxy S III.

                  • 36. Re: Invalid ID or password - only from phone
                    Wildman

                    Try installing Chrome browser from the market and see if you have the same issue because mine did it also on my S3 stock browser but not with chrome...   But after I logged in from chrome once it was fine..

                     

                    Also have you tried clearing the data from your browser and make sure not to use and bookmarks.  Hope this helps..

                    • 37. Re: Invalid ID or password - only from phone
                      breezex

                      Didn't work for me.  Maybe I'm confused about the mobile user ID and password for Jive.  I'm using the same one as for MyVerizon and Support on the desktop website and the one that gets me logged in to the forums on the desktop.  Do I need another one for jive?

                      • 38. Re: Invalid ID or password - only from phone
                        Ann154

                        breezex wrote:

                         

                        Didn't work for me.  Maybe I'm confused about the mobile user ID and password for Jive.  I'm using the same one as for MyVerizon and Support on the desktop website and the one that gets me logged in to the forums on the desktop.  Do I need another one for jive?

                        I believe the Jive mobile version might only like the community only ID. If you are using your MyVerizon account ID to access the community, that might be the hangup. Unfortunately, I don't know if there is a way around it or if you actually have a community only ID associated with your login. I have always used a community only ID since joining the community. It was a good thing too. My original MyVerizon account is now closed because the account was closed during my transition to AT&T. I ended up messing up the second account's login when I started my new line with the Thunderbolt. I had to recreate that account under another Username and password.

                        • 39. Re: Invalid ID or password - only from phone
                          B33

                          I think your Correct on this Ann i use my Community Credentials only to Log in the Mobile Site..