1 2 3 Previous Next 58 Replies Latest reply: Nov 12, 2012 10:36 AM by B33 RSS

    Invalid ID or password - only from phone

    SallyC

      I just started getting an error when logging into this forum using my phone's stock browser that I entered an invalid screen name or password.  I am sure it is the correct info and it is the same info I use when logging in using my pc, which obviously works as that's how I'm logged in now.  

       

      I tried rebooting, clearing my phone's browser cache and even clearing the data but still the problem persists.  Anyone else had this?

        • 1. Re: Invalid ID or password - only from phone
          ArnettH_VZW

          Hello SallyC,

           

          I was getting the same error message a couple of weeks ago on my device as well. May I ask are you able to login to your My Verizon account? One the login screen to the device forum is a drop down menu with two options. Please verify that you have selected Community Member Profile selected in this drop down menu then retry logging in. Once you have done so, please update me with your findings.

           

          Thank you...

           

          ArnettH_VZW

          Follow us on Twitter @vzwsupport

          • 2. Re: Invalid ID or password - only from phone
            Wildman

            I had the same issue and this was the solution that resolved my issue, for some reason when you go to the forum logon this option is set to the Account part of your account not the forum side....   I wish that Verizon would consider merging these logons so both use the same login and password..

             

            Sometimes you have to close the browser before trying to log into forum if you opened account information before you went to forum...

            • 3. Re: Invalid ID or password - only from phone
              SallyC

              Thank you for your reply.  This is driving me nuts!

               

              Yes, I can log in using the My Verizon app.  No problems there, just with logging into the forum using my phone. When logging in on my computer I see the dropdown you are referring to, but that is not there when I try to log in on my phone as it is using a mobile version of the site.

               

              I believe there is  a problem with the authentication server on the jive-mobile site.  If I try to log in to the support forums using my droid razr (which takes me to https://vzwsupport.jive-mobile.com/#jive-login ) it gives me an error of invalid name or password.  I have tried this on two browsers (the Razr's stock browser and Dolphin) and it doesn't work.  I have also copied the URL and tried using it on my desktop pc.  Same error.  I can log in to the support forums with out error from my desktop which goes to the URL https://community.verizonwireless.com/community/droid/droid-razr/login.jspa but that is not practical for the phone as it's not optimized for a mobile display. 

               

              The problem - at least to me - seems clearly with the authentication on the mobile site.  I would be interested if you have the same experience. 

               

              I'm very active in the Verizon Droid Razr support forum and get emails when people are asking for assistance. But if I click on the View Discussion email using my phone, I get taken to the discussion but am not logged in.  When I click on log in (upper right corner) I go to the jive-mobile URL and am getting this error. 

               

              I would appreciate any help you can provide as it obviously makes it more difficult for me to participate in the forums this way. Thank you.

              • 4. Re: Invalid ID or password - only from phone
                Wildman

                No you have to scroll to the bottom of page and select the option for full web page instead of mobile...  Then you can change the login option just like the desktop...  This should resolve this..

                • 5. Re: Invalid ID or password - only from phone
                  SallyC

                  Wildman wrote:

                   

                  No you have to scroll to the bottom of page and select the option for full web page instead of mobile...  Then you can change the login option just like the desktop...  This should resolve this..

                   

                  device.jpg

                  No, this is not what I'm seeing.  I get an email in telling me someone has replied to a message I'm involved in. It looks like this:

                  Capture.JPG

                  So if I click on 'View the full discussion' from my pc, I go to

                  https://community.verizonwireless.com/message/787930#787930

                  but if I'm on my phone and click on the link I go to

                  https://vzwsupport.jive-mobile.com:443/#jive-discussion?content=%2Fapi%2Fcore%2Fv2%2Fdiscussions%2F768809

                   

                  Hopefully this helps clarify the problem.

                  • 6. Re: Invalid ID or password - only from phone
                    Ann154

                    SallyC

                    Are you logging in with a community only profile or your MyVerizon Personal Account when you are logging in to the community with the computer or desktop version on the phone?

                     

                    I only use a community profile and I can log into the community from both the phone and the Jive mobile site.

                    • 7. Re: Invalid ID or password - only from phone
                      Wildman

                      I will try to help:

                      1. Are you using the stock browser or one of the 3rd party browsers from the market?

                      2. What happens when you go to the page on the browser without pressing the link?

                      • 8. Re: Invalid ID or password - only from phone
                        SallyC

                        I have tried logging in with both. Neither works for me.  For some reason my community profile changed recently and I no longer can log in using SallyC but log in using SpyglassSally which is MyVerizon handle.  But, like I say, I've tried both and also even my phone number.  But nothing I do seems to work.

                        • 9. Re: Invalid ID or password - only from phone
                          SallyC

                          1.  I have tried the stock browser and Dolphin on my phone.

                          2. If I just put in verizon.com from my phone's browser I go to the page you showed. 

                          Wildman wrote:

                           

                          I will try to help:

                          1. Are you using the stock browser or one of the 3rd party browsers from the market?

                          2. What happens when you go to the page on the browser without pressing the link?

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