How is this 'snarky'? Charging for minutes to 800 minutes has been this way since the INCEPTION of cell phones. Not just VZW, but ATT, T-Mobile, Bell South, Alltel, US Cingular, CellularOne,....... ALL have used minutes when calling an 800 number. If you call VZW as much as it looks, if you have F&F add their number to the list
And yes each part of the company IS a different entity. Wireless is it's own company with it's own president, board, and employees. Residential, (landline, Fios, DSL) is another company, located in a different state with their own set of employees.
PS Charming is not an employee. Just like I am not
Ha. Your sarcasm was laid on pretty thick. If you must know, my intellect is being put to use through teaching people about philosophy and theology. As for my passion, it is from being a customer of Verizon Wireless for just under a decade and experiencing relatively trouble-free service (also the reason why I never left for the AT&T iPhone or cheaper services elsewhere). I am going to ignore the emotional insults because they do not represent a person at their best.
Have you thought about contacting *611 as a means to stop the charges when you call the landline services? It is obvious that you are getting charged for 1-800 numbers and, while I do not have the landline, myself, it would stand to reason that you could bypass the charge by calling the customer service line for the wireless side and have them contact the landline - transferring you accordingly. Too much effort? Maybe. Will you change the way you are charged by your emotional response? Not one bit. While I will agree that there should be a number that allows the wireless customers to contact the landline directly for free, I have to argue that the solution is very easy: make the wireless side do the work for you. You are already, as your original post indicates, spending quite a bit of time with Verizon in its many hats, what is a few more minutes to stop being charged for the whole?
It is obvious that you know about *611, exploit it to save yourself money. Quit dwelling on the things you may not be able to change and focus on the solutions and exploits that will benefit you in this matter. Do I sound stupid by suggesting this?
The 611 call is useless. You are speaking to a robot. You have to make selections as to why you are calling. Ultimately, you will get a message saying they are sending a link for chat assistance. You click the link and the call ends. You then get a chat message that all agents are busy. It is a very complicated system to get nowhere. I would call Verizon on a 800 number, but my calls don't last long enough - that is way I am calling. Calls are dropped every couple of minutes. Paying outrageous rates for service so poor I can't call to complain! Fortunately, my internet is with ATT and I can go online and file a FCC complaint. I have done that previously with another carrier and a FCC complaint does get a response. Just Google how to file one and do it. It works.
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