Sometimes when I accept a call I notice that anywhere from a few seconds to a few minutes in the speaker starts crackling with a weird distortion. It sounds kind of like one of those radiation detectors in the movies. The person on the other end hears echoing and not the noise itself. I would have thought this was due to a faulty earpiece but it is so intermittent I doubt it. Does anyone else have this problem? My phone is now 15 days old.
I do live next to a store and a mall but I have had multiple CDMA phones (one being an Epic 4g) and never heard this before. I also experienced the noises while in another city. Also, if I hang up and call the person back the noise goes away.
But thanks for the reply
Brilliant idea to record the problem and post it! Here's another thread with discussion of Stratosphere call quality issues: https://community.verizonwireless.com/thread/767038. I don't know if it's the same thing as what you're getting or not.
I had this issue and once I drove it to show them and to show them how my WiFi drops it didn't do it in the store at alll!!! I no longer have the stratosphere but I already paid so much on it, and they want me to pay more for another one.. I'm looking to join with everyone who had the same problem as me with this stasosphere and try to help someone realize how it's the phone, not the people.
I am on my second stratosphere. I returned the first one thinking the microphone was bad. callers cannot hear me after some time in the conversation. It sounds crackly, or choppy to them but I can hear them just fine. Sometimes I am driving sometimes I am stationery. But, the call isn't dropped, per se, since I can still hear them, but they can't hear me. I am frustrated with this and looking for a solution to this problem. My new stratosphere is doing the same thing. Is this phone just garbage or is there something I can do? I was thinking maybe apps were causing the problem?
I'm glad that you did not lose the video you shot, since your friend recorded it on their phone! I definitely don't want you to be dissatisfied with your phone, and I'd like to assist you with this issue. I would need to ask a couple of questions with regard to your experience with the video.
If you were to use headphones, can you then understand what being said?
Did this same issue occur on your other device, or is this a new issue for you?
To troubleshoot, please put the phone in safe mode and then re-test by recording another video. This way we can determine if an application is causing the issue. Here is a link to putting your phone in safe mode. http://bit.ly/rMd6fZ
Please post back with your results. Thanks and have a good day!
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I've had my Stratosphere since about the beginning of February and I have had the same problem. During a call I'm told that my audio cuts out and also that the other party keeps hearing a clicking sound as the audio breaks up. I called someone today and left a voice mail. When I listened to it, prior to ending my call it was just a series of clicking sounds. I wound up sending the individual a text instead.
I've removed the battery and replaced it as well as done a system reset and also disabled the privacy settings. Help! I really like this phone but will need to make other arrangements if this isn't resolved quickly.
I'm in southern California, got my Stratosphere in August 2012 and it has this same problem. When i took it in to the Verizon store (where I bought it), of course it stopped, but it basically clicks and crackles when I accept/make calls about 30% of the time. I tried several things but the only way it stopped was by switching off the 4G LTE network and going with the 3G: applications- settings- wireless & networks- mobile networks- system selection- (then select CDMA mode) Now i can finally talk to my wife during my lunch break without getting frustrated and calling back 6 to 7 times. I don't use much data so i don't care about speed. I really think the problem is with the 4G LTE network. Give it a try and see if it helps- maybe it will isolate this issue...
Geepers! Clicks and crackles are certainly unacceptable. We work hard on our Network per we want all of your calls to be awesome. Let's get this fixed. Have you tried turning off the Voice Privacy setting on the device. Go to>Settings>Call settings - Voice Privacy (OFF). Check your volume as well, try changing the volume to a lower setting if possible. Keep us posted!
Has there been any kind of update with this problem? My mom has the Stratosphere and any other caller that is on the Verizon network hears their voice echo so horribly that you can not maintain a real conversation. She is so incredibly frustrated as the sales people at the Verizon store have been snotty, unhelpful and disbelieving of this problem. They actually had us believing that we were the only ones dealing with this problem.
We have reduced the in call volume, and turned off the Voice Privacy settings. Nothing has helped and we are so incredibly frustrated by the lack of support, we are discussing leaving Verizon and switching to a different carrier.
Please let us know if there has been some kind of solution figured out.
Unfortunately I am joining the ranks of dissatisfaction with this phone. I have never hated a phone but for the record, I hate this one. I am tired of screeching and crackling in my ear. I have lost clients because they cannot communicate with me. I generally have to hang up and call back my party at least once during the course of conversation. The saddest part is I am told that I am stuck with this until 12/2013 until I can change phones without spending $500.00 + for a new phone. I have been a Verizon customer since their genesis and they can't do anything to help! This was hardly an upgrade from my Voyager which I loved. Where is Verizon's concern for customer satisfaction especially those that have been loyal. I have reduced my phone from the 4G to 3G thinking it would help..but no it didn't. Suggestions welcome
Hello to you Bodiewynne!
I want you to be absolutely delighted with your phone and never have to worry about your completion of a phone call! We absolutely want to work together to resolve this issue.
I want to value your time and not duplicate any troubleshooting. Have we replaced the sim card or phone? Do you have any task killers, antiviruses, or battery savers installed? If so please uninstall them!
They tend to cause system instability.
Please advise on steps taken so we can figure this out!
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The guy at Verizon turned off my 4G so it runs on just 3G—thought that would help. It didn’t. There was no suggestion of changing my sim card or giving me a new phone. I was told that I could sell my phone on the internet for perhaps $200.00 and then buy a 3-400 dollar phone, then I wouldn’t be out so much money for buying a new one before my contract ended. I was then told to just buy a new $600.00 phone. Other option was to send my phone back to Samsung and to be without a phone for 2 plus weeks—awwww not an option. Who can go without a phone for 2 plus weeks????? I have been a customer since Airtouch—I have never hated any of my phones, have been satisfied with them all until this one came along. I cannot afford a new phone out of the contract upgrade. What are my options?
When I have my clients dropping because of my phone and friends not calling because of my phone, this is a huge issue.
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Even though my post was ignored, I am going to but in here a little bit. With my mom's phone we have done the factory reset, got a new(refurbished) phone, changed the in call settings, and changed the privacy settings I believe it was, all to no avail! She still hears horrible crackling static noises, we still hear ourselves echo shortly after speaking to the point that it makes it very difficult to have a conversation with her. We haven't been with Verizon as long as Brenda has, but we have been with them for quite some time, and this is the first time that we have had such poor customer service and such a bad experience with this phone that we have discussed switching carriers.
This phone is horrible, pure and simple. In the beginning the phone was fine and we didn't have any problems. But about 3-4 months ago is when the problems started. We have been into the Verizon store by us so many times I think they know us by name and hate when we come in. They have been horrible, making us feel like we are ******, that we are the problem and not the phone, and just generally not being helpful whatso ever!
Like Brenda, it is not an option for us to just purchase a new phone, and why would we want to sell this phone to someone else so that they can deal with the same problem? I hate sounding so angry, but we really need a solution to this problem. I would like to be able to have a decent conversation with my mom, and I know my brother that lives 1500 miles away would like to be able to talk to her without the echo as well. So any real help/suggestions would be greatly appreciated!
I read your post and that is what made me realize that I am not completely crazy!!!!!!!!!!!!!!!!! My phone does the same things—it could almost break an eardrum with the shrill sound that it can make. TRUE, I can never get through a conversation without the person on the other end complaining to me about what they are hearing or me having to hang up and reboot the phone because of the shrill, chirping and screeching sounds. I HATE this phone.
It wasn't until I started searching around online for my mom that I realized that what was happening with her phone was not an isolated incident. The people at the Verizon store made us feel like it was only happening to us, and that we were crazy because there couldn't be anything wrong with the phone. So just like you, until I read through some posts and forums, we thought we were crazy that it kept happening. It is nice to know that you aren't crazy and that what you're dealing with isn't an isolated case. Although since this seems to happen quite a lot, it would be nice if they could come up with a solution to fix the problem, and if they can't fix the problem, they should do an equal exchange for free. It's not fair to us(the consumer) the we have to keep dealing with a problem isn't our fault and that we have no control over.
I too am having trouble with my stratosphere. I just got my 2nd (like new) phone 3rd over all since August 2nd 2012 last Tuesday 12/11/2012. Once again I set up my phone and by Friday 12/14/2012 the phone was doing the same crackling and squealing as the others. I called Verizon and they said that all they could do is keep sending me the (like new) replacement phones or replace it with a different phone of equal value that I don't get to pick. I have 8 months from 8/2/2012 left on my warranty and 90 days warranty on each phone which ever is longer. I am at the beginning of my 2 year contract and I am not interested in switching phones every week for 2 years. The last alternative was to call Samsung and all they wanted to do is honor the warranty and repair my phone which means sending it in without a replacement phone for me to use so they can "fix" it and It could take up to 2 weeks before I get it back. My problem with this is that is my only phone and I have a bunch of teenagers to keep track of among other inconveniences and that is unacceptable to me when I bought a new phone in August and will be on my fourth phone in 4 months. I now know that I am not the only one having issues with this phone. Samsung needs to stand behind their product as does Verizon who is a representative of this product. I have been with Verizon since February of 2003 and up till now have been very satisfied with my service. If this is all you can offer I am greatly disappointed. As for Samsung if the product is faulty and has a history of bugs such as this in a product as pricey as this they need to provide an acceptable solution to the problem other than inconveniencing the consumer to be without their phone for weeks at a time up to and including sending them a new upgraded phone that the glitches have been addressed. Since I have been having the problem since day one I feel that a new upgraded phone is in order and it should be over nighted.
Yes, I am having same crackling and popping noise on my SAMSUNG STRATOSPHERE. This has been going on for about 8 months. I have been to Verizon Store and they try to help but I believe their hands are tied. I have spent hours on the phone to tech support/Warranty -- changed Sim card twice and had phone replaced twice --- took out the SD card and left it out. Now I am sending ### after each phone call so they can track problem. I also have been made to feel that I am the only person experiencing this problem but now that I am reading posts I see that this is an ongoing problem. I am a school teacher and use my phone daily to talk with parents. This has been handled poorly BY VERIZON from the getgo and I tell every person I speak to whether on or off my VERIZON WIRELESS SAMSUNG STRATOSPHERE that I am extremely displeased with my phone, with verizon support/tech, warranty, and customer service. I have been with verizon for about 12 years and I have never had such a problem with a phone. I have even asked to upgrade my phone and puchase myself and my daughter a new phone but I have been told that I would have to pay full price because it is not time for my upgrade. This was really hard to believe especially since I am just trying to get my upgrade price and not get the phone for free. I have received no help from warranty on try this try that suggestions. Really wondering how long this will go on because as I understand it once my one year warranty is up I am out of luck and will have to endure my remaining year of contract (no warranty) with the phone SQUEALING in my ear. Really is this how Verizon wants to do business??