In the middle of my day working with my email I got a software push to move to 2.11.605.9 For the next 25 minutes I had an non-working phone and a big green lantern type logo on my phone. Eventually, the phone rebooted and then launched a second update of some kind.
After 25 min I had the phone back though not as a result of any intervention from me.
I took the phone to a local Verizon store which unhelpfully noted that, yup, you had a software maintenanc update.
Microsoft has a much better system. They notify you that updates are ready so that you can schedule the interruption. They also nag you if you ignore the updates.
Verizon's system is to arbitrarily interrupt you whenever their computer gets around to pushing the update to you phone.
Microsoft explains on the website what the updates are for and what they do.
Verizon tells you nothing.
Can there be a more clueless way of annoying your customers while trying to maintain their phones?
