Restart on the Droid Razr
twotall2hide
Enthusiast - Level 1

I ran into a situation last night where I went to turn my phone off and when I went to turn it back on it locked up. Called Tech support and they told me since it does not have a battery, I would have to return it to the Verizon store or mail it back and they would send me a new phone. Just a FYI and this happens to you. I googled it and this is what you do below. You do not need to return you phone. It worked perfectly and i was up and running again in minutes!!!

 

Since the DROID RAZR doesn’t have a removable battery, you may be wondering what you are supposed to do if the phone were to lock up. No chance for a battery pull, right? Thankfully, you can apply the same trick we do on the Motorola XOOM, a device that also does not have a removable battery. In fact this morning, I had to utilize that same trick since my RAZR’s touch screen refused to react every time I touched it. It wasn’t frozen – the soft keys all worked, I just couldn’t make anything happen by pressing the screen. And without the ability to touch your screen, you can’t hold power and then tell the phone to “Turn Off.”

So what do you do? It’s simple.

Press and hold Volume Down + Power for 10-15 seconds and your phone should power all the way off. Then, power it back on as you normally would and get back to reading Droid Life.

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Re: Restart on the Droid Razr
mess472
Enthusiast - Level 3

I will have to try that if mine freezes up again.  It did the other night for about 5 minutes and tech support was stumped.  Finally the phone just unfroze and worked.  I will try that if it happens again

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Re: Restart on the Droid Razr
Eastie5009
Newbie

Thank you so much for this tip!  I just got the RAZR Monday night and it froze up on me this morning.  Pressing Power and the Volume down button worked perfectly!

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Re: Restart on the Droid Razr
GarauR
Newbie

Thank you so much for the trick, it works wonderfully.

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Re: Restart on the Droid Razr
SallyC
Specialist - Level 1

Glad you found that info.  

 

Too bad tech support didn't know it as it's on page 57 of the RAZRs Manual.

Re: Restart on the Droid Razr
JohnJ1017
Enthusiast - Level 3

SallyC wrote:

Glad you found that info.  

 

Too bad tech support didn't know it as it's on page 57 of the RAZRs Manual.



YUP...

The old adage of RTFM really does work when it is done...:smileyhappy:

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Re: Restart on the Droid Razr
drdiehl
Newbie

LOL If all else fails...READ THE DIRECTIONS.............

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Re: Restart on the Droid Razr
blackdogsMT
Newbie

Had my Razr since March of this year.  Never had a problem with it until last night.  Went to power it on, and it froze on the final electricity looking ball thingee screen.  Figured out this fix on my own that you speak about however, when I do it, it just resets to this same point and freezes once again.  ARGGGG!  Looks like I'm headed to Verizon store today for some help?

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Re: Restart on the Droid Razr
breezex
Specialist - Level 3

Hope you have everything backed up because if all else fails you may have to do a factory reset via external buttons.  See:

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/71984/p/30%2C6720%2C...

If a factory reset does not solve the problem, then you should be eligible for a replacement phone (reconditioned) since your RAZR is less than a year old.

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