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I am unable to get past the temporary password screen to log into My Verizon on my Bionic. I have talked with customer service and they indicate that this is a known problem and did not have a solution, but that was 2 weeks ago and still nothing that I can find to indicate that this issue is being resolved. I have cleared my cache and that didn't work. I have taken out the last update, and that hasn't worked. I did get a temp password, but that didn't help. I am able to get onto My Verizon on the computer, but I can't get past the 'temp password' screen on my Bionic. Of course, this makes everything from NFL to videos to Vcast unusable. I hope that something is being done to correct this problem.
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Another one...I don't want to be the one to break it to you about the upgrade...
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happiness4u1 wrote:I am unable to get past the temporary password screen to log into My Verizon on my Bionic. I have talked with customer service and they indicate that this is a known problem and did not have a solution, but that was 2 weeks ago and still nothing that I can find to indicate that this issue is being resolved. I have cleared my cache and that didn't work. I have taken out the last update, and that hasn't worked. I did get a temp password, but that didn't help. I am able to get onto My Verizon on the computer, but I can't get past the 'temp password' screen on my Bionic. Of course, this makes everything from NFL to videos to Vcast unusable. I hope that something is being done to correct this problem.
I would be tempted to suggest a factory reset to really clear out the phone and start over.
Not much on my Bionic worked right (except for the hotspot, which worked great), but I was able to log into My Verizon just fine.
Gerei O
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not sure why it's any different with my dx but as long as i'm logged into gmail & myverizon account is setup on the pc, i get into myverizon without any issues.
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Hello happiness4u1,
My Verizon really does provide awesome benefits to manage your account and use a variety of services. Let's make sure you can log in the easiest way possible. You mentioned you cleared the cache, was that on phones browser or on computer? Is your number set up as the Account Owner or Account Member level online? We can attempt to clear out the entire online account and register it again. That will certainly give you access to the features of your account. If you would like to troubleshoot with me further please PM your name and cell number. I look forward to hearing from you.
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