Reset PIN for Backup Assistant
Jeffoncell
Newbie

How do I reset my PIN for Backup Assistant on Droid 2 by Motorola?  It has not worked since June 21 2011.

Even when I click on forgot PIN, it gives me my PIN.  I enter in my current PIN and it tells me that it is still an invalid PIN.  Tech support said on the Manage My contacts screen from online, there should be a "Reset PIN" option.  I don't see it.  Any help is appreciated.  I need to end this frustration.  As an application tester, I see function as a big issue.

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1 Solution

Correct answers
Re: Reset PIN for Backup Assistant
Wildman
Legend

Have you tried clearing the pin from phone by going to Settings / Applications / Manage Applications / All / Sync Services and clear data and cache...  After coing this you should be prompted yo reenter info when BA app is opened again.

 

By the way you do realize you do not need BA when Google backs up the sane info, just thought I would throw that out there..

 

 

Also have you tried logging into the BA site (It uses site logon not BA to access this info) at https://wbillpay.verizonwireless.com/ba/secure/backupassistant.action# and click show PIN to verify number?

 

View PIN

You will be prompted for your PIN when setting up a
replacement phone or changing your current PIN. You
should have your device on hand during the process.
1. Replacement phone - Enter the Backup Assistant
PIN when prompted on your handset.
2. Changing your PIN - Access Backup Assistant on
your handset:
  • select Options
  • select Change PIN
  • enter the PIN shown on the right in the enter
    old PIN field
  • click Next then enter your new PIN
  • click next
  • click OK to complete the PIN change.


 

http://i872.photobucket.com/albums/ab289/wildman3064132/Upload%20Ptojects/8-5-201111-22-13AM.png

 

View solution in original post

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Re: Reset PIN for Backup Assistant
Wildman
Legend

Have you tried clearing the pin from phone by going to Settings / Applications / Manage Applications / All / Sync Services and clear data and cache...  After coing this you should be prompted yo reenter info when BA app is opened again.

 

By the way you do realize you do not need BA when Google backs up the sane info, just thought I would throw that out there..

 

 

Also have you tried logging into the BA site (It uses site logon not BA to access this info) at https://wbillpay.verizonwireless.com/ba/secure/backupassistant.action# and click show PIN to verify number?

 

View PIN

You will be prompted for your PIN when setting up a
replacement phone or changing your current PIN. You
should have your device on hand during the process.
1. Replacement phone - Enter the Backup Assistant
PIN when prompted on your handset.
2. Changing your PIN - Access Backup Assistant on
your handset:
  • select Options
  • select Change PIN
  • enter the PIN shown on the right in the enter
    old PIN field
  • click Next then enter your new PIN
  • click next
  • click OK to complete the PIN change.


 

http://i872.photobucket.com/albums/ab289/wildman3064132/Upload%20Ptojects/8-5-201111-22-13AM.png

 

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Re: Reset PIN for Backup Assistant
Jeffoncell
Newbie

I've tried the BA site already.  When I am on the site, I don't see "View Pin" next to Sync to phone.  Very odd.  Am I missing a permission?

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Re: Reset PIN for Backup Assistant
Not applicable

Jeffoncell,

 

Hi there!  

 

If you have still have an issue getting that PIN resolved, please PM me directly so I can help you get that fixed!

 

Thank you!

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Re: Reset PIN for Backup Assistant
Jeffoncell
Newbie

I sent you a PM directly.  This isn't Solved until my problem has been fixed.

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