Locked out of my phone
Jcammy
Newbie

My Droid pro phone  is locked and my password does not work. Got any ideas on how to get access help?

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1 Solution

Correct answers
Re: Locked out of my phone
RoyB_VZW
Specialist - Level 1

Thanks TB for your input. Jcammy, if you are not able to log in using your Google password, then a Master Reset is in fact necessary. To do so, please follow these simple steps: 

 

 

  • Turn off the phone
  • On keyboard press and hold the following keys: R + M
  • Tap Power on 
  • You should now see an "!" in a triangle with Android guy
  • Press "@" key  
  • This will unhide the menu and show the following options
    1. Reboot system Now
    2. Apply sdcard:update.zip
    3. Wipe Data/Factory Reset
    4. Wipe Cache Partition
  • Use Vol Up / Vol down to navigate to "wipe data/factory reset" and then use the Enter key to select "wipe data/factory reset"
  • Use Vol Up / Vol down to navigate to  "Yes delete all user data" and then use enter key to select "Yes - delete all user data"
  1. Wait for operation to complete (maybe 1-5 minutes)

Your phone will then be unlocked successfully. 

 

Thanks, 

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Re: Locked out of my phone
TBhouston
Specialist - Level 1

Login with your gmail that is on the phone. it is the only way other than master reset

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Re: Locked out of my phone
RoyB_VZW
Specialist - Level 1

Thanks TB for your input. Jcammy, if you are not able to log in using your Google password, then a Master Reset is in fact necessary. To do so, please follow these simple steps: 

 

 

  • Turn off the phone
  • On keyboard press and hold the following keys: R + M
  • Tap Power on 
  • You should now see an "!" in a triangle with Android guy
  • Press "@" key  
  • This will unhide the menu and show the following options
    1. Reboot system Now
    2. Apply sdcard:update.zip
    3. Wipe Data/Factory Reset
    4. Wipe Cache Partition
  • Use Vol Up / Vol down to navigate to "wipe data/factory reset" and then use the Enter key to select "wipe data/factory reset"
  • Use Vol Up / Vol down to navigate to  "Yes delete all user data" and then use enter key to select "Yes - delete all user data"
  1. Wait for operation to complete (maybe 1-5 minutes)

Your phone will then be unlocked successfully. 

 

Thanks, 

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