An Accepted Solution is available for this post.
i cant hear my phone calls
hallcp1019
Contributor - Level 2
‎04-13-2011 03:41 AM

9 times out of 10 i have to switch to speaker to hear my phone call and then its still rather quiet once in a while the call volume will be fine or sometimes start fine but the go back down this  very frustrating my hearing is fine but i have to be in almost silence to take a call this is for voice mails and other  automated calls to it is not reception i always have plenty of bars and rarely am i out of a 3g area but what do i need to do before taking my phone back resets do not work have tried 4 times for other reasons but the issue remains what good is a reliable network if i cant hear anything 

0 Likes
7 Replies
An Accepted Solution is available for this post.
Re: i cant hear my phone calls
Wildman
Legend
‎04-13-2011 04:46 AM

Have you made sure to disable the auto settings and app option on restore that has a bad habit of restoring bad settings after restore that make issue continue.....

 

Check out http://community.vzw.com/t5/DROID-X-by-Motorola/Minimize-Droid-X-Issues-After-Froyo-Update/td-p/2965...

0 Likes
An Accepted Solution is available for this post.
Re: i cant hear my phone calls
hallcp1019
Contributor - Level 2
‎04-13-2011 08:06 PM

yes ive done this along with both methods of the factory reset ive gone as far as deleting all apps before restoring also and still nothing has improved?

0 Likes
An Accepted Solution is available for this post.
Re: i cant hear my phone calls
Wildman
Legend
‎04-13-2011 11:11 PM

Sounds like you may have a hardware issue, I would have tech look at device and see if they have a solution because usually this issue is related to the programming, rebooting, hard resetting or reprograming usually resolves this issue.

 

You have covered two of the three, try dialing *228 and #1 and see if this helps.  If not, off to the store I would go...

0 Likes
An Accepted Solution is available for this post.
Re: i cant hear my phone calls
hallcp1019
Contributor - Level 2
‎04-14-2011 06:19 AM
Also a fail is there way a rep or customer service can email me I cannot get to a store for a while but need my cell
0 Likes
An Accepted Solution is available for this post.
Re: i cant hear my phone calls
Wildman
Legend
‎04-14-2011 06:37 AM

As far as I know they dont normally email but you can call:

 

Customer Service
Dial *611 from your cell phone
(800) 922-0204
Monday-Sunday 6am-11pm Emergency Service Hours
Monday-Sunday 11pm-6am
0 Likes
An Accepted Solution is available for this post.
Re: i cant hear my phone calls
hallcp1019
Contributor - Level 2
‎04-14-2011 07:07 AM
Thanks man
0 Likes
An Accepted Solution is available for this post.
Re: i cant hear my phone calls
KellyW_VZW
Specialist - Level 1
‎04-19-2011 07:38 PM

Hello,

 

Thank you Community Members for posting troubleshooting tips and very helpful information. It is very much appreciated.

 

When did this begin to happen? Were you able to visit a Verizon Wireless Corporate Store?

 

 

Thanks.

 

 

KellyW@VZWSupport

 

 

 

0 Likes