All my Text messages disappeared
Jilly88
Enthusiast - Level 1

All my text messages just disappeared and I didn't delete them.  How can I get them back and how did this happen? I do not have the  delete old messages turned on.  What happened??  NOT HAPPY RIGHT NOW!  Thank you for advice :smileyhappy:

1 Solution

Correct answers
Re: All my Text messages disappeared
RoyB_VZW
Specialist - Level 1

After careful review, I learned this is an issue known to HTC who are in the process of creating a fix which would be pushed directly to your phone once completed. I apologize as I have no timeframe or additional information regarding these messages being deleted. I am also sorry to explain that once they are deleted from your phone, the messages cannot be retrieved. 

 

For additional information or details click here.

 

Roy_B

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Re: All my Text messages disappeared
lpaddy
Newbie

Mine did the same thing! Even ones that were locked!! And I know I had the box checked (or not checked) to NOT delete them!

Someone please tell us what is going on!

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Re: All my Text messages disappeared
Jilly88
Enthusiast - Level 1

I sent an email to Verizon.  Should get a response in 24 hours or less... I will post their response.  Sorry this happened to you too. Hope this is not a frequently recurring problem.  

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Re: All my Text messages disappeared
lpaddy
Newbie

OK thanks- I did a google search and it seems to have happened to quite a few eople before at other times...and to one other person I know in the past few days. Really sucks :smileysad: I wish they would just fix all these bugs...

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Re: All my Text messages disappeared
mandyred13
Newbie

Mine did the same thing.  I hope they resolve this issue!

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Re: All my Text messages disappeared
mandyred13
Newbie

I just called Tech supports and they claim it is because of an app that I have downloaded... The ONLY app I have on the phone, is the one that the guy at the store put on there - the Advanced Task Killer.  He "Highly Recommended" that I put it on there to save the battery life and he loaded it on there for me and they are saying that's what caused the problem.  I am very very upset about this.  I use this phone for business purposes and now, all of my messages are gone and there were several things that needed follow up. Very Very disappointing.

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Re: All my Text messages disappeared
lpaddy
Newbie

I don't have that app...so what's the excuse then? ugh

super annoying. Instead of creating NEW phones/items- fix the ones you have out already!

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Re: All my Text messages disappeared
jbphx
Newbie

Did you happen to get any response from Verizon?  I woke up this morning & all my text messages were totally gone.  I as well am very not happy about it, but at least feel a little better knowing this is happening to others. 

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Re: All my Text messages disappeared
jess89
Newbie

this happened to me a while ago, except it erased my memory card and everything that was on my phone.  good luck getting a response from verizon, i went into a verizon store and they couldnt even explain it to me. i know if you have a task killer it will delete your stuff,.  good luck everyone. i was told there is no way of gwtting them back, 

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Re: All my Text messages disappeared
RoyB_VZW
Specialist - Level 1

After careful review, I learned this is an issue known to HTC who are in the process of creating a fix which would be pushed directly to your phone once completed. I apologize as I have no timeframe or additional information regarding these messages being deleted. I am also sorry to explain that once they are deleted from your phone, the messages cannot be retrieved. 

 

For additional information or details click here.

 

Roy_B

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