Blank email to text messages??
Vanity
Newbie

I got my X in September.

I love it, but...

My mom likes to send me text messages via email. Before froyo this worked fine, but now they come through blank. Help! I don't know if it's me or her.

 

Thanks in advance!!

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Re: Blank email to text messages??
Android10
Contributor - Level 3

First let make sure you have the most resent version of the update.  

 

From the main screen, touch menu tab
Touch Settings
Touch About Phone
Touch System Updates
Then could I get you to do a soft reset on the device.  
Press the Power key.
Touch Power off.
Touch OK.
Press the Power key to power on the device.
Then dial *228 send and option 1 on  the device.  
Also try making sure the messages being sent to the device from emails  are less than 160 characters.  

 

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Re: Blank email to text messages??
Vanity
Newbie

I tried this step by step.

 

I have the lastest updates, and all of that.

 

The messages are never over 160 characters.

 

So I'm not sure still if it's me or her.

 

Thanks again.

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Re: Blank email to text messages??
Android10
Contributor - Level 3

Some EMS (Extended Length Messages) are not supported by the device. SMS messages in excess of 160 characters are converted to MMS messages.  There sometimes is  a compatibility issue with the phone and email account.  Try sending an email message from another email account.   Also try sending a message directly to your Gmail account.  

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