Error Message Using Call Block Under Safe Guards
thebernreuter
Newbie

Whenever I try to block a number in the Call & Message Blocking section of the Safe Guards tab, I get the following message:

 

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Status

We were unable to complete your requested change at this time. Please try again later.

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This has happened over and over all day. Has this feature really been malfunctioning all day for everyone, or am I just doing something wrong?

 

thanks,

Jon

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Re: Error Message Using Call Block Under Safe Guards
TheGreatOne
Master - Level 1

This happened to me the other day too. Then worked again later on.

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Re: Error Message Using Call Block Under Safe Guards
thebernreuter
Newbie

I'm still getting the same message today.

 

Maybe it has to be done from the main account? I'm a part of my dad's plan, so there are some features that only work for him.

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Re: Error Message Using Call Block Under Safe Guards
TheGreatOne
Master - Level 1

 


thebernreuter wrote:

I'm still getting the same message today.

 

Maybe it has to be done from the main account? I'm a part of my dad's plan, so there are some features that only work for him.


Try it then.Log into your dad's account and add the number to the spam controls.

 

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Re: Error Message Using Call Block Under Safe Guards
MorganB
Specialist - Level 1

You should be able to manage Call & Message blocking through the account holder's account online as well as an account member's account. Once you login as an account member, click My Services>Call & Message Blocking, then add the numbers you want to block. Periodically the system is refreshing and you could receive an error message. If the issue continues please let us know so we can resolve the issue for you.

HTH :smileyhappy:,

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Re: Error Message Using Call Block Under Safe Guards
Retha_White
Newbie

ok this is josh on his moms account er im 19 so yeah anyhow ive done as you said an yet still get the message >I am sorry we are unable to process your request at this time, you may try again later.< copy and pasted. ive tried and signed out and back in and yet havent been able to see my previous blocked calls tho idk if theve expired or not cuz theres a block i wanna take off

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Re: Error Message Using Call Block Under Safe Guards
YaleK_VZW
Verizon Employee

Hello Retha_White,

 

I would be happy to make sure your call block can be managed through My Verizon. How long ago were the previous blocks added?  The blocks are effective for 90 days from the date the first number is added. Are you logged in as Account Owner or Account Member?  Can the person you are unblocking call and message you?  Please let me know if you would like to continue troubleshooting.

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