my phone was updating yelp app and got stuck - won't shut off or do anything - what do I do now???
GreyCat
Newbie

how do you perform a hot boot on the S-6.  my phone is stuck in the middle of updating the Yelp app and won't continue or even shut off.  What do I do now???

0 Likes
Re: my phone was updating yelp app and got stuck - won't shut off or do anything - what do I do now???
SuzyQ
Community Leader
Community Leader

Press and  hold the power and volume down button together for up to 30 seconds.  Or the power, and volume up and down all together.  That should force a reboot.

0 Likes
Re: my phone was updating yelp app and got stuck - won't shut off or do anything - what do I do now???
vzw_customer_support
Customer Service Rep

I am sorry to hear your phone became unresponsive during the application update. I have been there before too. Let’s ensure this gets fixed. Please use the link below for the steps to force your phone to restart. I am confident this will resolve the issue.


Click here: http://bit.ly/2ayr488


AnthonyC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes