Re: Why is my LG V10 overheating?
Amber_Crawford

It's showing that the screen is using the most at 30%

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Re: Why is my LG V10 overheating?
LENNYEDGE
Specialist - Level 2

normal result

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Re: Why is my LG V10 overheating?
vzw_customer_support
Customer Service Rep

Thanks for the additional information, Amber_Crawford. While 30% battery usage is normal depending on the screen/display settings, we can definitely work on minimizing that percentage used by your screen/display. Please visit this link and consider lowering the screen/display on timing: http://spr.ly/6586BvFj4


AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why is my LG V10 overheating?
jram0421
Newbie

Amber, I'd call customer service and have them swap the phone out. I use a V10 as well, and it does not get hot at all. That's definitely not normal at all.

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Re: Why is my LG V10 overheating?
Amber_Crawford

My screen timeout is set at 30 sec.

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Re: Why is my LG V10 overheating?
Amber_Crawford

I have but since my screen has a tiny crack by the front camera's they are wanting to charge me $300 on top of the price of the phone.

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Re: Why is my LG V10 overheating?
Ann154
Community Leader
Community Leader

Have you contacted LG directly to find out what your warranty repair options might be?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why is my LG V10 overheating?
LENNYEDGE
Specialist - Level 2

ive dealt with LG 2 times......i know the route you need to go as i did, and RMA it as i did, and not get charged, if defective on its own. i wish there was private messaging here.

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Re: Why is my LG V10 overheating?
Ann154
Community Leader
Community Leader

How To: Direct Message

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why is my LG V10 overheating?
LENNYEDGE
Specialist - Level 2

call lg customer support. numbers on lg site...talk to them, say you want to RA your device, they will give you thru email prepaid shipping label and ra number, then pack device, send away, wait for reply on device progress after they get it, and you can track progress online. be ready for 2 week turnaround. thats best i suggest. been thru this twice. not once charged.

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