voicemail not routing?

[SamRGarcia]

Just recently, my phone started to redirect me to the main system for leaving messages, and asks for my mailbox access number. I do not know what this access number is, and this is effecting my ability to communicate with people over the phone. What should I do to fix this?

[bearone21]

leaving or receiving message??  to hear should be the last 4 of the cell #, unless you changed it.

[SamRGarcia]

To be specific, I had my mailbox set up, but now it seems to have reset,

and I now have no voice mailbox.

On Sun, May 29, 2016 at 8:50 PM, bearone21 <forums@verizonwireless.com>

[bearone21]

set it up again

[SamRGarcia]

The problem is that I cannot do that as I don't know my mailbox access

number. It brings me to the main voice messaging system, asking to dial a

number to leave a message, or press pound to check my own voicemail. I hit

pound, and it asks for the access number. I tried resetting the voicemail

pin and using that, but that didn't work, and the last four digits of my

phone number didnt work either.

On Mon, May 30, 2016 at 12:24 PM, bearone21 <forums@verizonwireless.com>

[vzw_customer_support]

We aren’t going to throw in the towel on this, SamRGarcia. We’d like for you to reset the Visual Voicemail app to restart the service. Here’s how: http://www.verizonwireless.com/support/knowledge-base-97270/
Also on the possible chance that callforwarding in engaged, please dial and call *73.


DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[SamRGarcia]

Call forwarding was engaged, but disabling it and resetting the app seems

to have had no effect. Thank you for the effort so far, I'm not giving up

on fixing this.

On Tue, May 31, 2016 at 3:12 PM, Verizon Wireless Customer Support <

[vzw_customer_support]

I'm so sorry to hear this issue has persisted.I would lost without my voicemail. Let's look deeper into this. Is Wifi turned off? Did this start after an app was downloaded. Please power down the device remove and reinsert the Sim card and retest.

JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[SamRGarcia]

I did all that, tried calling *86, and even tried to reinitialize the

visual voicemail app. when the visual voicemail app tries to set up a

mailbox, it stops responding and quits on its own.

On Thu, Jun 2, 2016 at 6:38 PM, Verizon Wireless Customer Support <