Re: Update Failed
jhite
Newbie

I tried that. It took quite a while to format the cache. It got stuck in

a loop afterward flashing from the No Command screen and a black screen.

Had to power it off by holding the button, was not responsive otherwise.

I rebooted it twice. It optimized apps. Waited a while for the update

window to pop up (I know I didn't have to wait, but I knew it would show

up.) Tried again, same result.

It's done fine with all the other updates it's gotten. Not sure what

happened.

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Re: Update Failed
vzw_customer_support
Customer Service Rep

I'm sorry to hear this issue has persisted jhite. We never want you to miss out on an update. If the issue persists. I would recommend backing it up and completing a factory reset.



JoeL_VZW
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