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They promise to ship me a device to boost my signal in my house. It never arrives and they charge me a $38 restocking charge. Really Verizon. Greed has taken over at Verizon. In days of old they cared about their customers.
AS sprmankalel has mentioned twice and not been answered, there is the important question if you even need this network extender. If you have all newer phones in the house that support free wifi calling, Verizon's network extender is obsolete and actually a step backwards in technology as it is only 3G.
WIth wifi calling, your router is the network extender and it works great. Let us know what phone you have and we can tell you if this is an option.
either it was sent to wrong address so that's why you never get it and was shipped back to V and you got charge restocking fee.
restocking fee only apply for return product either you return it or shipping carrier returned it for any reason.
its not greed its miscommunication.
call CSR back to get restocking fee waived and get it shipped again and make sure shipping address is incorrect as it might be signature required if you still need that product
WncVerizonUsers, we want you to know that we do care. Did we order a network extender for you which boost wireless signal into your home? http://vz.to/1i37AzC Was that device returned back to our warehouse?
LasinaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have called and chatted. They do not know what to do. I am busy and do not need to spend another jhour trying to overcome this. I pay my bill and I do not shop Verizon against other carriers. Verizon - If you are out there then fix this. Just do the right thing.
I understand that you are a busy person and you just want answers at this time.
I do need to get some more information from you to look into this matter.
I just sent you a direct message.
TamaraH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Smartphones with Advanced Calling enabled are capable of WiFi calling now. Why don't you set that up?
naansalad, VZW doesn't charge a restocking fee for a package that is returned either by customer refusal or because it was undelivered. The only time a restock fee is charged is because the device was activated and returned within the WFG (first 14 days).
