Re: iphone 5s will not boot or charge

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my iphone 5s powers on but hangs at the 'apple' icon screen. when plugged in it does not appear to charge and will not power off. any ideas?

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connect to power and press and hold Power + Home button for 20-30 seconds

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connect to power and press and hold Power + Home button for 20-30 seconds

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Here is the Apple article for the issue as well: https://support.apple.com/en-us/HT201412

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