My galaxy 5 is stuck on a red Verizon screen. I can't do anything with the phone. Help

[Bumperchic]

My galaxy 5 is stuck on a red verizon screen and I can't get it off that screen.  It won't charge either.  Can any1 help please?

[MiiHere]

You should remove the battery for a few minutes.

[Nursebettie]

Have you tried removing your battery and then putting it back in, then turning your phone on?

[ZombiAndrew]

The Note 5 doesn't HAVE a removable nattery

[MiiHere]

While the Note 5 doesn't, they specified they have a Galaxy 5 and it does have a removable battery.

[ZombiAndrew]

Wow,  cowboy,  calm yer [removed].   There is a Galaxy Note 5 and a Galaxy S5, there isn't a  "Galaxy 5"

Profanity removed as required by the

Message edited by Verizon Moderator

[MiiHere]

Then I can see why we would both think they are different phones.