lollipop lg g3
panduhbaer
Enthusiast - Level 1

Do you guys ever plan to fix this update. Theres no use for me to use data in my own home because i have wifi, but instagram and facebook and snapchat doesnt give me notifications when i am hooked up to wifi.

Its quite obnoxious.

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Re: lollipop lg g3
welder72
Enthusiast - Level 1

I'm having the same problem. Did a factory reset and still no luck. I hope it fixes soon.

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Re: lollipop lg g3
vzw_customer_support
Customer Service Rep
welder72,

Thanks for trying that step! I understand how important it is to resolve it, we'll do everything we can. Did you restore from a back up (Verizon Cloud, Gmail)? What specific applications are you experiencing this with? Is it sound or LED notifications?

AdaS_VZW
Follow us on Twitter at @VZWSupport
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Re: lollipop lg g3
welder72
Enthusiast - Level 1

I did use the LG backup service using my gmail account. Some specific apps,

ESPN is one mainly not working, my Gmail is still iffy sometimes it works

with Wi-Fi and sometimes not. The same goes for my social media accounts

(Facebook, Twitter, instagram). When I receive the notifications through

my Data, the sound and Led work fine. It is when I'm connected to Wi-Fi

(either at home or school) and turn my Data off to save it, that I won't

get the notifications at all, no sound, no led, no pop up, just no anything.

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Re: lollipop lg g3
vzw_customer_support
Customer Service Rep
welder72,

Thanks for the details. We definitely want to get this figured out and get those notifications working the way they should. Taking a look, some customers have had luck with changing the connection type from Global to LTE/CDMA. Let's give this a shot and see if it helps. Take a look here to see how to update this setting http://www.verizonwireless.com/support/knowledge-base-112577/.

AdamG_VZW
Follow us on Twitter @VZWSupport
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Re: lollipop lg g3
solhays85
Newbie

I just tried this. No luck. I noticed that Hangouts and Facebook won't work while wifi is on, regardless if I am actually using wifi. If I put my phone into airplane mode then turn on the wifi, everything is fine, expect I can't get any nondata messages or calls.

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Re: lollipop lg g3
welder72
Enthusiast - Level 1

I tried this and it worked at first but then it stopped working again even

e-mails have stopped please fix this problem, it is getting annoying.

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