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I bought a Galaxy s5 in October of last year. The device was easily paired with my vehicle, a 2011 Infiniti G37, such that both the phone and media audio would play through the car Bluetooth connection. I just got a warrantee replacement Galaxy s5, as my original stopped vibrating. Now when I pair to my car, I can only get phone audio to work and not the media audio.
I have deleted the phone from my car system and unlinked multiple times, but when I re-link and go into Bluetooth settings on my phone, only the phone box will stay checked. When I check the media box, it stays checked for about one second and then un-checks itself and goes gray.
This is NOT a vehicle issue, as my previous Galaxy s5, running the same version of Lollipop, was paired and working fine the SAME DAY I set up the replacement. I do not appear to be the only one that has experienced this judging from the online search results, but I have not come across a solution.
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I have sent you a private message, so I can reach out to you and assist with a replacement to see if that clears the issue as well. I look forward to working with you.
NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I completed the potential solution but it did not correct the issue. In addition, I have :
1. Verified the OS is up to date
2. Cleared the cache and data in the Bluetooth share application
3. Successfully connected media to another Bluetooth device (wireless speaker)
Again, my previous Galaxy s5 had no issues connecting both the phone audio and media audio. It was connected and working the same day the warrantee replacement phone came, but the replacement will only connect phone.
Please provide next steps as this is extremely frustrating. Thanks.
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I have sent you a private message, so I can reach out to you and assist with a replacement to see if that clears the issue as well. I look forward to working with you.
NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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My number is (removed). Please reach out to discuss the replacement. Thanks.
>> Personal information removed by Verizon Moderator to comply with the Verizon Wireless Terms of Service <<
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You have to reach out to them in the exact manner they are requesting. Hopefully they'll contact you back.