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Happens indoors and out although I understand building materials may impact reception inside.
So far, this problem occurs with three different iPhone 6s and one iPhone 5.
I hope there's another solution other than shelling out money for a femtocell.
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Thanks for the additonal details bHbz. Have you tried to reset the network settings on the three iPhones? To do this tap on settings>general>reset>reset network settings. Also, do you have a lot of third party applications installed on the phones?
Thank You,
MichelleL_VZW
VZW Support
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Thanks for that suggestion. Never tried resetting the network settings.
Tried it on two of the iPhone 6s. Still only have one to two dots/bars of signal strength (same as before).
We have about 20-30 third party applications installed. None of which have "Background App Refresh" on. Also, we limit third party apps having access to the "Notification Center" to mainly banking/credit cards so we'll get instant fraud alerts.
Any other thoughts as to why we're getting poor reception? Thanks in advance.
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bHbZ,
I appreciate you testing and getting back to us. Do you no anyone with Android phones in the area? Do they also have service issues? Have you every previously had a ticket filed regarding the service issues? Do yo have any issues with text when on or off wifi?
LindseyT_VZW
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Sorry, we don't know any of our neighbors to test how Android phones behave.
We do experience issues with texting when off wifi. But texting seems to require less signal strength than placing a voice call. However, we've been heavily relying on wifi to send texts via iMessage.
We also have NOT filed a ticket regarding this service issue. Can you please initiate from your end?
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I get absolutely terrible wireless coverage on my iPhone 6plus at my home in Bethesda, MD. 95% of the time I get 1 bar and occasionally 2 bars. I have spoken to Verizon support and they don't know hay as my house is in the heart of Bethesda and between two cell towers. any suggestions?
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HCK12, we always want you to have the best service possible where you use your phone the most. I can definitely address your concerns. Did you have reception issues prior to having the iPhone 6 plus? Does anyone else use our services in your home using a different device and if so, are they having issues also? Let us know. We're here to help.
EbonyR_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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