I have been trying to get ahold of someone but have not been able to find the answer to my question. On the prepaid plan page it gives an option to buy an iPhone 5s and activate it on a prepaid plan, but cannot seem to activate my existing iPhone 5s to my prepaid plan. Why is it that it seems like I have to buy a phone from Verizon in order to use this plan? I currently have an iPhone 4s on prepaid plan and want to change device due to the fact that my 4 is water damaged and barely works. HELP?
Great question, daisycee! New phones are really exciting, and I can understand your eagerness to get this phone activated. Please reach out to our Prepaid Customer Service team for help getting the device switched. You can reach them at 888-294-6804.
Thanks,
MichelleH_VZW
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