An Accepted Solution is available for this post. Jump to solution.
Will my device be accepted for an edge up if I get it repaired?
a_hennion
Enthusiast - Level 2
‎12-26-2014 05:59 AM

I dropped my phone and cracked the screen - I am on the Verizon Edge Program - If I repair it somewhere other than Apple, will my phone be accepted for the Edge program when I go to "Edge Up"?  (i.e Will they be able to tell it was repaired elsewhere and will they not accept it "in like- new condition" )

Labels (2)
0 Likes
1 Solution

Correct answers
An Accepted Solution is available for this post. Jump to solution.
Re: Cracked screen / Verizon Edge program
Ann154
Community Leader
Community Leader
‎12-26-2014 10:40 AM

You can't keep the old phone AND Edge Up. The Edge Up option requires you turn in the the previous Edge device.

Now if you finish paying all the Edge payments, you can keep the old phone and enter into a new Edge payment program for a new phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

0 Likes
14 Replies
An Accepted Solution is available for this post. Jump to solution.
Re: Cracked screen / Verizon Edge program
ynggrsshppr91
Specialist - Level 2
‎12-26-2014 06:08 AM

If they can tell it was repaired elsewhere you would have to pay the phone off 100% to Edge up

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Cracked screen / Verizon Edge program
a_hennion
Enthusiast - Level 2
‎12-26-2014 06:10 AM

That's what I was afraid of - Thank you for the response!

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Cracked screen / Verizon Edge program
vzw_customer_support
Customer Service Rep
‎12-26-2014 06:10 AM

I'm sorry your screen is broken a.hennion. I can understand how frustrating this is for you. Any changes made to your device can void the warranty.

Kinquana_VZW
Follow us on Twitter @vzwsupport

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Cracked screen / Verizon Edge program
a_hennion
Enthusiast - Level 2
‎12-26-2014 06:15 AM

KinquanaH_VZW I literally just dropped the phone and I was due to Edge up next month (I started the edge program last January) - so the warranty is not really that important to me - I just want to "edge up" before my 2 years.  Would you still advise that I take it to apple to fix?  Thank you!

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Cracked screen / Verizon Edge program
zellerandy
Specialist - Level 1
‎12-26-2014 06:19 AM


The requirments say in good working condition.   And it has to have the correct device ID.  I would imagiune if you took your phone to apple ot replave screen ti wouldnt matter

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Cracked screen / Verizon Edge program
vzw_customer_support
Customer Service Rep
‎12-26-2014 06:28 AM

You're welcome a.hennion. If you have insurance on your account, you can replace the phone for the low insurance cost deductible. So you have insurance?

Kinquana_VZW
FOllow us on Twitter @vzwsupport

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Cracked screen / Verizon Edge program
a_hennion
Enthusiast - Level 2
‎12-26-2014 06:30 AM

KinquanaH_VZW I don't believe I do.

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Cracked screen / Verizon Edge program
vzw_customer_support
Customer Service Rep
‎12-26-2014 06:32 AM

Thanks for the details a.hennion. If the phone is damaged, you will not be able to edge up because the phone has to be in good working condition so you can return it. The warranty is what what allows us to take back a used device. If there is unauthorized software, broken pieces , or liquid damage it can not be returned to us.

Kinquana_VZW
Follow us on Twitter @vzwsupport

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Cracked screen / Verizon Edge program
zellerandy
Specialist - Level 1
‎12-26-2014 06:33 AM


so if he gets the screen fixed it coudl be returned?

0 Likes