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Re: I need help with iPhone 5c
JessieFair
Newbie
‎12-20-2014 08:12 AM

Now within the last three or four weeks - the sound isn't working properly. It just shuts off and the only way to get it back on is to turn the phone off and back on.

Sent from my iPhone

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Re: I need help with iPhone 5c
vzw_customer_support
Customer Service Rep
‎12-20-2014 10:48 AM

I'm so sorry you are having so many issues with your calls JessieFair. I know this is upsetting but we are here to help. Have we filed a trouble-ticket for your issues yet? This would be the last step to getting this resolved. You can call us, private message us here or speak with us via facebook or twitter. We can file a ticket and discuss replacing the phone. We look forward to hearing from you.

Kinquana_VZW
FOllow us on Twitter @vzwsupport

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Re: I need help with iPhone 5c
JessieFair
Newbie
‎12-20-2014 10:56 AM

How do I private message you? I have not opened a trouble ticket – I don’t know how.

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Re: I need help with iPhone 5c
tikibar1
Community Leader
Community Leader
‎12-20-2014 11:24 AM

How To: Direct Message   and  KinquanaH_VZW

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Re: I need help with iPhone 5c
JessieFair
Newbie
‎12-20-2014 12:19 PM

So now I have to wait for them to follow me back ...

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Re: I need help with iPhone 5c
Not applicable
‎12-20-2014 01:58 PM

No don't go to Verizon! You have an iPhone go only to an apple store.

Verizon cannot help you.

Good Luck