Re: Turn off text-to-speech
jrh4054
Specialist - Level 3

Thanks to all of you who have responded to my question.  The 'hands-free' mode is off on the phone.  The phone announces an incoming text and reads it aloud.  It's very annoying.  It doesn't happen with the phone is set to just vibrate.

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Re: Turn off text-to-speech
vzw_customer_support
Customer Service Rep

jrh4054, this is a good question. I know I definitely wouldn't want my text messages to be read out loud all the time. When you pull down the notification bar from the home screen. You should have options on the top that are either Green or Grayed out, if you slide through those options you should see one that says "Hands-free mode" and it looks like a steering wheel. If that is green go ahead and tap on that to make it gray. Let me know if that stops the reading out of your text messages.

KevinR_VZW

Follow us on Twitter @VZWSupport

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Re: Turn off text-to-speech
Dave-in-Decatur
Specialist - Level 2

Well, guess I lose my Christmas cookie. I'm at a loss if it's not the Hands-free.

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Re: Turn off text-to-speech
jrh4054
Specialist - Level 3

KevinR_VZW, as I have told others here, the hands free feature is off.  In fact, I have never had it on.  Any other ideas?

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Re: Turn off text-to-speech
Ann154
Community Leader
Community Leader

Can you post screenshots of your notification bar showing the icons for the various settings? Maybe the community members will see something that hasn't been tried already. Please make sure that the screenshots don't include any personal information.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Turn off text-to-speech
vzw_customer_support
Customer Service Rep

jrh4054,


Oh my, sorry to hear your phone is still reading out your text. I would suggest putting your phone in safe mode and seeing if it still reads out your text. Here are the steps for safe mode: http://vz.to/KqH4GQ. Are you using a third party application? If not then the next step would be to do a hard reset: http://vz.to/1cQhLJc.

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: Turn off text-to-speech
jrh4054
Specialist - Level 3

To Karen C_VZW:  This isn't annoying enough to to a factory reset.  I've had too much experience with the time it takes to get the phone back to where it was before the reset.  I would have to have some sort of catastrophic failure to do the reset. 

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Re: Turn off text-to-speech
vzw_customer_support
Customer Service Rep

jrh4054,

After review, I was able to find that there is a Text-to-Speech option in the Accessibility setting. To get there go to Settings>My Device>Accessibility>Text-to-speech options. If you find there are no settings in this section that will help eliminate the device reading out your text messages, we may recommend a hard reset.

Did this issue begin as soon as the device was activated or did it begin sometime after a recent software update?

EfrainM_VZW

Follow us on Twitter @VZWSupport

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Re: Turn off text-to-speech
koch720
Newbie

Issue happened after system update in January 2020

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Re: Turn off text-to-speech
vzw_customer_support
Customer Service Rep

Thank you for clarifying, Koch720. Are you able to complete a hard reset?

 

KourtneyC_VZW

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