Power button seems stuck down on HTC One?

[msg452]

Anyone else having a problem with the power button on their HTC One?

I've been using the HTC one for a little less than 2 weeks, and my power button has lost its click.  It feels like it's stuck in the in position now.  It does work, but it takes some work, and there's no feedback anymore.  I'm a longtime HTC enthusiast, so this is a bit of a disappointment to me, especially considering that I've been limping it with my old phone for over a year waiting for this one to come out.

While on the subject of the power button, I am finding the position a bit awkward, having been moved to the top left instead of the customary top right.  In my reach to power on, I find that I often end up pressing the volume keys at the same time, inadvertently changing my ringer volume/mode.

[vzw_customer_support]

Hi msg452,

Let's see about getting your device to respond better with the power button. The HTC One is a great device. However, are you running many apps on the device taking up resources? Test the device in safe mode to see how it responds http://tiny.cc/tbb94w.

Thanks,
EdW_VZW
Follow us on Twitter @VZWSupport   

[HighDesert]

Verizon Wireless Customer Support wrote:

                 

Hi msg452,

Let's see about getting your device to respond better with the power button. The HTC One is a great device. However, are you running many apps on the device taking up resources? Test the device in safe mode to see how it responds http://tiny.cc/tbb94w.

Thanks,
EdW_VZW
Follow us on Twitter @VZWSupport  

 

The physical/hardware click is what the OP's phone has lost -- which could not be affected by how much software is running.