No physical or water damage. I've been in both 4GLTE and 3G service receiving constant signal. I've taken my battery out and restarted. Forced stopped some applications to make sure it wasn't any of those. Still draining quickly and having to keep the phone on the charger most of the day.
Thank you for taking those steps, troublewithtrisha. Our final step before reviewing replacement options would be a factory reset. This will clear any corruptions that could be causing the battery drain. Here is a link to the detailed instructions: http://vz.to/1f5Pf8o
Please keep me updated on the status as I would be happy to offer additional support.
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport
I didn't do a factory reset.
My battery usage kept showing 30-50% for Email. There was no reason it would or should be so high, nothing in the outbox trying to send. I just removed my accounts in Email and it fixed my battery usage problem. Now I won't be using the Email app anymore.
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