Carrier Billing FAQs

Important: Carrier Billing was discontinued on 3/22/24.*

Carrier Billing let you buy digital media from select apps and websites and charge the purchase to your Verizon mobile bill.

You could buy up to $300 (per mobile account and bill cycle) in digital media, such as games, music, apps and other digital content and services from participating merchants.

Carrier Billing was different from our Bill to Account option. Purchases made with Bill to Account are not affected by the 3/22/24 discontinuation of Carrier Billing. Visit our Bill devices, accessories & services to your mobile account FAQs to learn more.

*Exception: Eligible donation purchases with Carrier Billing remain available after 3/22/24.

Here's what happened with your third-party subscriptions charged to Carrier Billing:

• The third-party provider should have asked that you change to a different payment method.
• You must update your payment method with the third party for each affected subscription or you may lose access to your subscription.
• Refunds and chargebacks for carrier-billed services are available until 5/31/24.

Note: If you're looking for a new payment method, you can apply for the Verizon Visa® Card and, if approved, use it to earn Verizon Dollars.*

Exception: Eligible donation purchases with Carrier Billing remain available after 3/22/24.
*Purchases are subject to credit approval. Verizon Dollars have no cash value, are issued for reward purposes only and cannot be purchased, sold, transferred, redeemed for cash or Verizon gift cards, or used for security deposits for Verizon wireless or Verizon Fios account services. Visit the Verizon Visa Credit Card Rewards Program Terms and Conditions for details.
The Verizon Visa® Card is issued by Synchrony Bank pursuant to a license from Visa U.S.A. Inc.

You could have made either a:

• Standard purchase: A one-time, non-recurring purchase of an item or service from an approved online merchant website or in-app from your device.
• Subscription purchase: An automatic recurring purchase that takes place monthly according to the terms for the item as defined on a merchant's website.

Important: Carrier Billing was discontinued 3/22/24.

You were eligible to use Carrier Billing to buy from these third-party merchants until 3/22/24:

• ESR TV
• Facebook® Games Marketplace
• Microsoft® Marketplace (including Xbox, Windows Store and Microsoft 365)
• Mobile Giving Foundation
  • Discontinuation exception: You will still be able to use Carrier Billing for eligible donations after 3/22/24.
• Pray.com
• Riot Games
• Slacker Radio
• Spotify®
• Telecoming
• YouTube TV

Important: Carrier Billing was discontinued 3/22/24.