We have 3 upgrades available to us and are considering upgrading from 4 and 4s's to 5S. Am now very concerned about giving up our unlimited data usage and $30.00 month data charge per phone to having to pay $40..0/month after reading relevant discussions on this subject. I use my phone for video streaming and game playing as I travel a lot. I use about 2-3 GB a month. I'm afraid the iphone 5s 4g may extremely cost prohibitive. If I use the iphone 5s the same as my 4s, what percentage should I expect the data usage to increase? If I can't use it the same way without drastic usage/cost increase then I would be better off keeping the 4s and unlimited usage plan. BTW my son has 4g LTE phone with AT &T and his usage did not increase much.
To be honest, if the 4 and 4S are still meeting your needs, giving up your unl data plan just to have the "latest" i Phone isn't worth it, especially if you already upgraded to iOS 7.0.3. Its pretty much the same device without a few features like the finger scan, and a few other little improvements.
Congrats on your upcoming upgrades EllaP. I cna understand the concern for cost and your data plan. UPgrading to the new iphone 5 will provide you with a richer experience because 4g does run faster and you have so much more on your phone to utilize that may increase the data. I don't want you to have worries. We have some awesome plans that will be great for you and your family. Check out the options here http://bit.ly/xdDajD and also perform a pricing plan analysis here http://bit.ly/xB4iTc . This will tell you which data plan may work best for you plus you can use wifi when available to prevent data usage. Also, the upgrade fee is the lowest in the industry plus it covers so many benefits that you use today. I hope this explanation was helpful and please let us know if you have any other questions about upgrading.
Thank you for your response Kinquana but you didn't address my question. If I have the same usage habits as I do now but with the iphone5 4g LTE, will data usage increase simply because its 4g. Example: If I send a photo via email with 3G, will the same photo via email 4G use more data?
EllaP, sorry for missing that important point. 4G devices will utilize slightly more data than a 3G device based on the increased speeds of LTE. For your convenience, you may click http://vz.to/KBmvR7 to access our data calculator to give you a better understanding of how data is calculated.
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Lasina, thank you for being forthcoming. You answered and confirmed that 4g LTE does use a bit more data than 3g. TOO many people are reporting tremendous increases in data usage after upgrading to the 5s. It also seems that when they report this to Verizon that they are told it is something the customer is doing that's causing the increased usage. I can imagine how frustrating and upsetting it is to be told that but NOT know how to stop the increased usage .For now I will stay with my 4s and maybe check out another carrier since my son and his wife have the 5s with another carrier and they haven't experienced a big increase in data usage. Thanks to all for your answers and comments.
I think Verizon only has shared data plans; then it may depend on how much everyone else is using on your shared data plan. I went from unlimited data, but before doing that, i went back and looked at my data usage and picked the amount of GB that would best suit me without running over the data. You can always buy the phone retail price, using the edge program and be able to keep your unlimited data if you really want a new phone, that's what my mom did.
Pnhtricey, thanks for helping us support EllaP with information regarding data plan options. When upgrading to a Smartphone with promotional pricing, you have the option of adding a current data plan or switching to a Share Everything plan http://bit.ly/xdDajD However, if you currently have the UNlimited data plan and purchase a device at full retail pricing; you will be able to keep that plan.
Please be advised that taking advantage of the Edge option, you will be moved to current data plan. For more details regarding the Edge option, click http://vz.to/17nFkEt
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Don't do it! I went from using 2 GB a month to about 3 GB a week. I switched from iPhone 4 to iPhone 5s... I use the internet and everything the same amount as before. Everyone I know that had unlimited before (and only used around 2 GB a month) and lost it due to upgrading is now having to get a 12 GB data plan.
Quoting the verizon rep above:
"4G devices will utilize slightly more data than a 3G device based on the increased speeds of LTE. For your convenience, you may click http://vz.to/KBmvR7 to access our data calculator to give you a better understanding of how data is calculated. "
If you consider more than 3 GB to be "slightly" more, than they are correct, however if you are like me and used under 2 GB before you ugraded then its an >>removed<< lot!! and that calculator is bunk, I overestimated on everything and my estimated data usage was 2GB, funny, why am I using 5.5 then? Don't give up your unlimited, verizon told me it was all my fault and the fact I had changed from an iphone 4 to the 5s, **
>>Edited to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator
Good Afternoon Waveobsessed,
We would love to get to the bottom of this today. My utmost apologies for the misinformation that has been presented above. Actually, you'll use the exact same data regardless of being on a 3G or a 4G network. The only difference would be the speed in which you browse this data. It would be similar to a mustang(4G) and a minivan(3G) driving for 1 mile(Data). Your still traveling the same mile(using data) and same distance only with the mustang you would get there faster(4G). We do however often see an increase in data use based on the fact that customers are accessing more webpages on their 4G devices in a given time than they would on a previously used 3G device. Have you had a chance to confirm your usage amounts, dates, and times by visiting your My Verizon profile and selecting the view usage indicator when under the data portion of the current bill? Let's get down to the bottom of this today!
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If what you say is true then if someones usage habits have not changed and as soon as they change from he 4s to the 5s their data skyrockets within a week of activating the phone then something is wrong someplace.
My daughter is 2 months into her 5s and has never been over 2 gigs on an unlimited plan,not even close to 2 and usually under 1 gig.
Whys is it that as soon as she purchased the 5s and went off unlimited her data usage went through the roof.
The only reason I allowed her to get the 5s is because she has never gone even close to 2 gigs in all the years she has had an Iphone.
I have reviewed it and recently tried to get this issue resolved in store. They told me it was a billing fluke and that ocording to their record I had used under 2 fb and my data usage warning for 6gb was a complete error and not to worry. Funny, why the hell did I just get charged for extra data usage??? My data was never over 2gb and now doing the same things it's turned into 7. Please explain or att will be getting me hard earned money very shortly and verizon will be getting a bad rep from me.
I want to give my sincerest apologies for the frustrations that have been caused due to this issue. Surprise charges are never fun and I understand that. We definitely do not want to lose you as a customer. I have followed you on the Community Forum. If you could please accept my request and send me a message to lindseyt_vzw with your telephone number and account password. I would like to review your account. It is my goal to get this issue resolved!
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Message was edited by: Verizon Moderator
I needed this issue dealt with asap and prefer to deal with people face to
face, not stay on hold for 20 minutes. I went to my local verizon store
where i spoke directly with the manager that replaced the SIM card which
supposedly works most of the time. Thank you for offering to help, even if
the only way I got attention was to be rude and rant online about the poor
service I received. Please, just do people a favor and don't lie to others
like me, I was literally told that a jump in data from under 2gb to 7gb was
normal with no change in usage. Have a nice day.
On Tue, Dec 17, 2013 at 1:23 PM, Verizon Wireless Customer Support <
Thanks for the additional feedback waveobsessed. I'm pleased you were able to resolve your concerns at a store location. There are many factors that can contribute to an increase in usage. We wouldn't know until we had an opportunity to review your account and speak with you on a live basis. Please let us know if you need help in the future.
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I'm curious if the change in SIM card worked? My daughter recently purchased the iPhone 5S and suddenly her data usage went through the roof! We called Verizon tech support and they did a 3-way call with Apple support. No one could figure it out. The Apple representative was floored when she heard that the phone used 9 GIGS in 3 days! Yes...that was 9 gigs in 3 days! It also showed that she used 1.27 gigs in 2 minutes! So, long story short, the solution I was given was to turn off her cellular data. Not a good resolution! We have 8 phones on this plan and have NEVER went over (or even came close) on our data usage.
(EDIT.. .I did not realize how old this thread is, I will leave my commentary below unaltered for others)
DO NOT UPGRADE THAT 4S !!!!
Unless you are willing to manually monitor and control your "smart phone" data usage on a 5, 5c,5s
LOTS of discussion already on the forum about this, so see those threads too.
If you really want to use a 5c/5s/5 as an LTE cellular-feature-rich smart phone, and stream movies, DO NOT SIGN ONTO VERIZON!!! Or if you do... you will need at least a 6-8G data plan. The lower 2G-4G plans will blow out in 2-3 weeks with that kind of LTE data usage.
AT&T 5s & 5c phones MOST DEFINITELY do not RAMPANTLY consume cellular data on their LTE network. I have been able to confirm this comparing my 5c with my co-workers on ATT.
See my video below for how I manage my 5c on a 2G plan.