I bought my phone last week, and I was in the middle of a phone call and it completely went dead, and will not turn back on. It won't even come on when plugged into the charger. When I even try holding down the power button there is no response at all. It has been this way for a few hours now.
Oh my! Let's get your phone back up and running asap. I know how important it is to ensure you have a working phone. Prior to your phone powering off, did you have a full charge?
Can you try to press and hold the volume down key and power button at the same time. Does this power the device back up? If not, please reach out to us for further assistance.
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i have this exact same problem. i was in the middle of texting and BAM it just shuts off and doesnt turn back on...even when i charge it for an hour, reset it with the volume and power botton. NOTHING works. please help it happened today and ive looked all over for a solution.
I'm sorry to see that you are experiencing issues with your replacement device. When multiple replacements do not resolve an issue, it is an indication that issue is caused by a third party application tha is installed on the device. Please do a hard reset http://vz.to/17ruBKi and then install apps one at a time and test a few hours before each new app install to identify the culprit app and then remove for good.
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Sadly I am on phone #4 and simply do not have the patience any longer. The
phone is great when it works and when I am not travelling in / out of
3G/LTE zones. There must be a problem with the IPv6 stack that nobody is
willing to admit to. I live in a LTE fringe area so the phone goes in/out
of LTE often.
Since the policy is that I cannot exchange phones it looks like I am not
left with any options other than to reactivate my old TROPHY (3G) that is
rock solid and isn't LTE. Anyone want to buy a 928 off contract?
On Thu, Nov 14, 2013 at 9:39 PM, Verizon Wireless Customer Support <
By my count, that's three replacements too many. What's your zip code? Is this only a data connection issue when travelling in and out of this fringe areas? And has it been the exact same problem with each device? You may wish to pick up a new SIM for free at a local store to test http://bit.ly/3SdsA .
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kjpj20678, we don't want this to be a problem for you. Have you downloaded 3rd party applications to your device? Some application software can affect the performance of a device. It's recommended that you uninstall any unwanted applications and delete all unwanted text messages. You will then need to power your device off/on to soft reset it. Keep us posted.
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I have the same problem on all three of my Nokia phones. Customer service sent out a replacement every 30 days and after 30 days my phone turned off completely and is unresponsive to soft or hard reboots.
So i loss all my photos and need to reinstall all my apps and songs and videos again for the third time a whole day of transferring and getting some photos off the cloud again.
I wish customer service would admitt that Nokia Windows phone has Major issues they won't even exchange it for an iPhone or Android phone They only can give me a rebuild Nokia phone again for the FOURTH TIME