I have just got my brand new Samsung S4 from Verizon. I took it to India as it is and switched it on in India for the first time.
I inserted a local GSM Card and it recognized the career fine which is Airtel. It was already on GLOBAL GSM network mode, however it does not search for any available networks!
When i switch to GSM/UTS it does search for local networks and also shows a list of local networks, but when i select the local network operator (Airtel), it says Registering on Airtel and after a long wait it says Failed to Register. Or Could not register please try again later.
On automatically assign it gives me the same error.
It only searches network operator when i switch to GSM Network Mode. When i select Global GSM Network Mode it does not search at all. In fact the option to search Network Operator is greyed / Off / not available upon click!
I had called Verizon before ordering the phone and they clearly told me that the S4 comes unlocked for Global use and i simply have to insert an International GSM Card and it will work. No settings, No configuration are required.
But i am in middle of no where and my phone is not working on any of the GSM SIM cards in India.
I am badly stuck please help. I am on a 6 months long travel and it really *****.
India sounds fantastic! I know how important it is to have a device that works properly when you travel. Let's get this resolved. While we cannot guarantee service on another provider, we can make sure that your device is set for global travel. Our Global team would need to unlock the device in order for the device to work Globally, but you would need meet the following requirements. Do you currently have service with Verizon Wireless? Has your service been active for the last six months and in good standing? Keep me posted.
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I'm having the same problem with my daughter in Australia. I was assured by a rep that she would not have any problems using the phone globally, either with the VZW sim or a local one. I knew the guy didn't sound as if he knew what he was talking about. She just arrived last night and is frantic.
She is there for 3 weeks and is with a group. They staff want them to all have local numbers so she got a local sim but it does not work. What is with the outright lies from VZW reps?? I explained to him that this is my child going overseas and I need to make sure that communication will not be lost.
Oh no! Having a properly working phone while traveling is important.Let's get this resolved. What happens when she puts in the SIM? Is the device network set to Global services http://vz.to/14y5vHN? We can check the global features on the line. Please accept my follow, and then you can send me a Direct Message with the mobile number. She can call the Global Team at 908-559-4899 if changing these settings do not work.
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Hi Pam, you seem to be the expert on this...I have a VZW Samsung Galaxy S4 and I am going to the UK tomorrow evening. What can I do, if anything to get it to be GSM by then? Looks like I need a new SIM card and VZW may have to open it up for global use? Where do i get a SIM card?
Hi there, I'm trying to figure out if I buy a Verizon Samsung Galaxy S4 on Ebay if it will work efficiently where ever I'm living with the global services. I currently live in Canada but I am moving back to Australia and will be travelling through the USA and possibly Europe in the next year.
I just arrived in Japan with my Verizon Samsung Galaxy S4 and I had pre-purchased a pre-paid local SIM for the phone and had it shipped to where I am staying (actually a pair of identical SIM's, one for me and one for my wife). I popped it in the phone and entered all the APN settings as directed by the carrier, however, it does not work.
I know the phone is capable of the right frequencies (at lest for SMS/Voice) as it got text messages detailing roaming costs when I first got here and had the Verizon SIM in still. (I can't test voice/SMS with the local SIM I got as it is only for data)
It shows a banner of: Non-Verizon SIM - This SIM card is from an unknown source (though I think this may be just informational).
I was able to get into the APN menu and set things properly (unlike what some have reported with the older software on the Galaxy S3).
I am positive the issue is not with the local SIM since my wife's phone (a unlocked T-Mobile Galaxy S3) works perfectly with both SIM's.
I have re-entered and verified the APN info several times (and again, it works when I enter it on my Wife's Galaxy S3 with the same SIM), so I am pretty certain that is not the issue.
I am going to be here for two weeks traveling and I am desperate to get this working. Any help is appreciated.
I called Global Roaming Support to see if my phone needed unlocking, and they swear up and down that it comes from the factory unlocked and that this should work.
As far as I am concerned this phone is defective (software wise) and does not work as advertised. Unless their is some magic workaround solution that Global Roaming Support was unable to provide for me, I am screwed for the next couple weeks unless I buy/rent a phone here (I am not paying Verizons astronomical roaming rates). I think I am done buying carrier mangled phones in the future. I see a stock Google un-subsidized phone in my future on whatever carrier (T-Mobile?) would make the most sense.
Under "Mobile Networks" "Network Operators" is greyed out (though when I first put the SIM in I think that let me click on it, but trying to select one of the two operators that showed up failed - now it does not seem to be an option).
FYI- This is the local SIM I am using
Your upcoming trip to Japan sound amazing selin319. I know the importance of ensuring you are able to use your phone while out of the country. I am happy to confirm that your Samsung Galaxy S4 will be compatible to use while in Japan. Prior to you leaving out of the country, please ensure you contact our Customer Service Department to ensure we activate the SIM card. In the event you encounter difficulites with service while out of the country you may contact our Global Support Team at 1-908-559-4899.
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Hi can you please help. I am having a similar problem. When I insert my polish SIM card, the phone reads "non- verizon SIM". I have tried changing all of the settings that I have seen recommended on these forums, including changing to network mode global and to allow global data roaming access. I need to get my Polish SIM card to work, now. I KNOW it is a problem with the phone because no other SIM cards are working AND they are working in all my friends' phones (who also had Verizon back in the States, but none of them have the S4)
I called customer support and he told me to do all of the above, nothing is working and I need it to be.
Thanks for you help,
We definitely want to get you back up and running as you should be! Sorry to hear about the trouble you've been going through. Since you are outside of the country, I would recommend reaching out to our Global Tech Support directly! They will be able to run through everything with you and make sure you are set up to successfully use your device outside of the states. They can be reached using the "calling card" instructions found on this page: http://vz.to/17KseUf
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I called the recommended department and received absolutely no help. I was told that I must be using a SIM from an "unsupported" carrier. Well, I have officially tried every single SIM card offered in Poland. FURTHERMORE, I have placed these same exact SIM cards in all of my friends' phones and they are working just fine. Something is either defective with the phone (in which case I would like a new one sent to me here in Poland) OR Verizon has placed their own block on the phone. I am leaning more towards the latter because the phone is stating that I am using a non- Verizon SIM; meaning that it is working enough to be able to differentiate between SIMS.
I have some friends who have had to pay money to 3rd parties (on Ebay) for a code to fully unlock their Verizon phones. I don't want to do this because I don't trust these non- Verizon companies.
I am extremely upset with the service I have received. I am paying so much money right now to be able to stay in contact with my family back at home but enough is enough. Please work with me to resolve this problem as soon as possible. I have been with Verizon for several years now and have never had such a terrible problem.
I would like to add that when I decided to re-sign my contract with Verizon last July, I was assured beyond a doubt that my phone would work completely fine abroad. I even informed my representative of where I would be, what service I would be using, how long I would be away for and I told him that using global networking plan was too expensive; that I needed to be able to use Polish carriers. Under absolutely no circumstances will I continue to pay for global networking. It is costing me $25/ 100mb of internet; I have been in Poland for 3 weeks and have already added $75 to my account because of that. And as a medical student, I am using internet a lot! I don't even want to begin discussing how much it is for text messaging and phone calls.
Please do not refer me to your global networking plans any more. I need a solution that will allow me to use a Polish provider.
Thank you for any help you can give me! I truly hope we can figure this out so I don't continue to waste money.
I've read about this issue with a solution over on Android Central. Go over there as it is a far better user community that has tons a real sharp people. There is a way to add the APN to your phone so it is recognized on any network. By FCC rules the S4 is unlocked. The only issue I've read is that you'll always get the nagging message of 'non-Verizon Sim' however it will work regardless.
Just wanted to let you guys know that Verizon worked with me. Thank you for the support; it's nice to know I can rely on this service for help when I desperately need it. I finally got it working after taking it in to a few friends and speaking with Verizon privately about it.
nsyed2 glad to hear that we were able to work together to find a resolution! If you have any additional questions/concerns, we're always here to help! Also check out our Support Page for a ton of handy info http://vz.to/1hYsYIP
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Please help me remove the message from my phone as well. I am using Batelco in Bahrain, have successfully added the APN but can't get rid of the error message which is highly annoying. I'm already over there and it'll cost me a lot to call back so if you can please contact me here (removed) I would greatly appreciate it.
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That sounds really exciting! Hanna-Leena, to make sure you can stay in contact with family and friends, while visiting a different country, you can definitely use a SIM card specific to that country. I recommend reaching out to a local service provider out there, once you arrive. They will provide you with a compatible SIM card, and also help program your phone, if needed, so it works with the visiting country's signal type.
While we cannot guarantee service out there, your phone is all set and ready for you to start this process.
In the event that you want to use your existing SIM, please keep in mind that Roaming charges will apply. If you would like us to help you configure your device for back up service, let us know, and we can help out! Here is a link with a few more additional details with regards to roaming in a different country. http://vz.to/17KseUf
Thank you Hanna-Leena. Enjoy your trip!
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