I just wanted to warn fellow customers about the ridiculous parameters verizon uses for their data plan, so they do not have the same issue I just had.
I recently switched from sprint, purchased the 300mb data plan thinking that I barely use the internet with my phone so this should be more than suitable.
was having difficulty sleeping and so streamed a three hour youtube video with soothing sounds
My monthly data usage jumped from mere KB to 1.3GB! Verizon charges 15$ per 300MB over your plan. This resulted in a heft 60$ charge for listening
to a 3 hour youtube video on my phone. I am not sure how they calculate data usage, but when I had sprint I listened to youtube videos on my phone
and never had an issue like this. I would switch back right now except that verizon gets way better service in the area which I live. I would advise people
to pay close attention to their bill so they do not have this happen to them. In my eyes, it is either a very unfair way of calculating data, or just another way for phone companies to scam unsuspecting customers.
What data plan did you have with Sprint? Do you have an idea of how much data you were using when you were "listening" to YouTube videos on Sprint. Do you have WiFi available at home? If so, you should set your phone to auto connect to WiFi when in your home and you would therefore not be using data while at home, even if you were to "listen" to a YouTube video.
Sorry but a Youtube video can easily excede 1 Mbps. Which is 1.3 GB for 3 hours. Some can use MUCH higher than that. Even the very lowest quality Youtube videos will use at least 150 MB per hour. Even just streaming music from Pandora or Spotify etc will use at least 60 MB per hour and upwards of 140 MB per hour. If you want to do these activities you either need to use wi-fi or you need or up your data plan. So there isn't any scam going on. Did you not know 300 MB is not very much data? Do you not know streaming music and especially video uses A LOT of data? I am currious to know as to how much youtube you thought you would be able to stream with a 300 MB plan?
I believe there is something fishy going on with Verizon and data reporting. Buyers and current customers BEWARE! If you have an unlimited data plan DO NOT change it...don't do it. No matter what anyone tells you or shows you...in the several years I've NEVER went over 2GB of data usage, so when I looked at my history, and after a lengthy lecture by the instore Verizon representative I hesitated, but ended up switching to the 2GB plan...worst decision EVER! Five days in to my new billing cycle, suddenly I've used more data then I ever have in my time as Verizon Customer. Not to mention, I was being careful to close all my apps, turn cellular usage off (something I never did in the past). Anyhow, my 14 days are up, so there's no way Verizon will even give me a chance to go back to my plan. I can't wait for my contract to end in October, never again! I've spent over four hours with representatives, supervisors, and tech support...it's hillarious to hear their reasons as to why after two years, I'm sort of super user suddenly after I lower my plan...keep in mind I'm trying to avoid using my data, but still using more data then I've ever used. And I still have two weeks in my billing cycle...SCAM!
I just hate to think of all the hard workers trying to cut back like I did, just to get sucked into this scam and have a representative gladly offer you an additional 2GB for an additional $10 to avoid going over. I won't do it...I would rather not use my phone then to allow you to take another dollar from me. Please monitor your data use and don't waste your time calling Verizon, no one is helpful or even cares, they just want more money from you. You will hang up the phone feeling more frustrated and wishing you never have to deal with these people again.
One other thing...don't use this http://support.verizonwireless.com/terms/products/vz_email.html or this http://www.verizonwireless.com/b2c/splash/datacalculatorPopup.jsp as a guide, it's published on the Verizon Website...but if just sending an email MMS (by the way, sending a photo text uses data), and pulling up a google map uses almost half a GB...then I must be the one the highest data users on the planet. Oh, and Verizon says most users approx. 90% use less than 2GB...really? Actually, that only applies to users who have unlimited data plans. As soon as you switch to a data plan, you become a super user...watch out!
Actually, I used to have unlimited data on 2 out of 4 lines on my Family Share plan. We each used less than 1 GB/month.
I currently have 4 lines(all smartphones) on my Share Everything plan. We currently use less than 2 GB/month COMBINED. Switching to a metered data plan DOES NOT turn you into a super user. Only YOUR data usage habits can do that. I HAVE been watching out. It has been 4 months since the change and I am still watching out.
I think what he implying is that once you're on a metered plan you usage mysteriously goes up so Verizon can charge you overage fees. Of course that has never happened to us. At one time I was on a $15 150 MB plan. You'd think Verizon would want to make me go over so I'd switch to a $30 plan. My usage was always what it was supposed to be.
The only issue with data reporting that I'm aware of was with the iPhone 5, but I believe that was fixed and it was due to a bug with the phone's software, not Verizon mis-calculating data usage.
Sounds like you used the data Verizon is reporting, go for a higher tiered data plan.
We had the same problem with verizon and we did not have this problem with sprint at all. I hate that they are using us and they payed me back what was charged because they started watching my usage since I started praying for them in the store around customers..lol
I would have thrown you out of the store or called the police.
Data usage reminds me of the land line days when phone companies charged for long distance. It really didn't cost the phone company much (if anything), to have customers use long distance. It was merely creating a perception that it did or that there was some greater effort inside of it. Granted there may be some finer particulars I don't know about, but notice how largely when cell phones came into full effect, "Long Distance" vanished from the billing realm? I suspect that Data Usage is just another corporate conceived plan to bilk people for their hard earned dollars because it's just never enough to simply let the client enjoy what they have. Its always stressing them by metering every ounce of that enjoyment and Verizon then becomes little more than the IRS or the tax man vs a private company spurning taxation principles. Its one thing to make money and to do it with pleasantry, its another thing to have an industry collude and conspire to keep people in flux and chaos as they hyper worrry about their bill. It would be nice if some hardball journalist would really source this whole thing and expose it for probably what it is, a running joke on the consumer. Except for us, their customers, there's nothing funny about it, especially not inside of this economy.
I just recerntly had a similar situation with my new edge plan. I justed wanted to say that I have been a huge legacy and new verizon proponent customer for years. But, this is bad. VZW.com needs to offer a different data package. This is a ripoff and a scam to max profits.
I recently purchased a LG smart phone and Jetpack after getting rid of my iphone. I purchased a 4 Gig plan. Thinking that the 2 gig plan is not enough. I am thinking that the I can control the amount of data that I use and not go over the threshold. Wrong. I went over the 4 gig mark toward the end of this month and after raising my plan up to 6 gigs it happened again 4 days before my cycle ended. Being charged $15 for overages is not fair. I download image files a the LAN that can be 43-5 gigs, large downloads are common.
Now I can control my downloads and will do that, MS updates and the such, working on it. But the company should let people get used to living with their means by offering to get rid of the overage payments on proactive and interactive basis. The lady i spoke with about the issue was not understanding. She just told I change my plan and raise the plan up to 8 gigs. Well some people can not just throw money at this. Hello?
If VZW and Verizon are going to control the countrys data plane and backbone they need to play fair. I should be able to purchase a fixed cost product and not be nickled and dimed to death. Since going to the share everything plan VZ profits are way up. This is not right. This is highway robbery.